FAQs

How Do I Get In Touch With Customer Support?

By phone - 855.256.6631
By email - support@hudsonsutler.com
Our offices and customer service lines are open Monday through Friday 10am - 6pm EST

How Long Do I Have To Return A Holiday Gift?

Stress free shopping.  We have extended our holiday shopping returns and exchanges timeline to Monday January 16th for your convenience.  **Please not custom embroidered items are not eligible for returns or exchanges.   

Returns & Exchanges

https://hudsonsutler.returnscenter.com/

Personalized Orders require an additional 7-10 days before will ship using the service you requested.  ***Personalized orders are not eligible for returns.

We have extended our holiday shopping returns and exchanges timeline to Monday January 31st for your convenience. 

Outside of holiday shopping, we accept returns and exchanges on unused items within 30 days of the purchase date.  To initiate a return or exchange on an item, please visit our headache-proof returns page at https://hudsonsutler.returnscenter.com/.

Have a question? No problem.  We’re always here to help. Send us an email at:

support@hudsonsutler.com

 

Personalized Orders / Embroidered Bags

***Personalized orders are not eligible for returns.

Personalized Orders require an additional 7-10 days before they ship using the service you requested.  

 

Our Guarantee – Commitment to Quality

We stand by everything we make.  If it’s not right, we will fix or replace it. At Hudson Sutler, we are relentlessly focused on delivering the highest quality products with best-in-class customer service. 

It takes our team of artisans over 10 sets of hands 200 steps to cut, sew and deliver a single bag by hand.  With this type of quality control it's very infrequent that something doesn't live up to our standards. In the rare cases where it doesn't, we'll make it right – and that's our promise.

We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process or commitment to quality, feel free to send us an email support@hudsonsutler.com

We would be happy to answer your questions!

 

Shipping, How long will it take to ship?

**NOTE EMBROIDERED ITEMS Personalized Orders require an additional 7-10 days before will ship using the service you requested.  ***Personalized orders are not eligible for returns.

**FREE SHIPPING We offer FREE shipping on orders of $250 or more.  Free shipping will be applied automatically at checkout. 

Items ordered before 2 pm EST Monday through Friday, not requiring embroidery will typically ship same day from New Jersey, 07047.  Orders placed after 2 pm EST will ship next business day.

  • Standard Shipping (via USPS or UPS) takes 2-8 Business Days, depending on where it's going. We ship out of North Bergen, NJ 07047
  • UPS 2 Day will take 2 days to arrive
  • UPS Overnight will take 1 day to arrive

Please Note: Shipping times do not include the time needed for personalization/embroidery, which may add 7-10 days to shipping times.

Atlanta, GA is typically 2 days in transit

Baltimore, MD is typically 1 day in transit

Boston, MA is typically 1 day in transit

Chicago, IL is typically 2 days in transit

Dallas, TX is typically 4 days in transit

Denver, CO is typically 4 days in transit

Washington, DC is typically 1 day in transit

San Francisco, CA is typically 5 days in transit

Click here to calculate time in transit from NJ, 07047 to your zip code here.

 

 

Where do you ship?

Currently we ship domestically to all 50 States in the USA, Puerto Rico and US Government Addresses overseas.

 

What are your shipping rates?

We ship via UPS and USPS. Your shipping rate will depend on where it’s shipping, and how fast. When an item is in your cart, you can enter your Zip Code to request a shipping estimate

 

Product Care. Cleaning my bag

Our bags are made to go everywhere, and sometimes everywhere is a little dirty.
We recommend you spot clean your bag to take care of stains that may accumulate.    

 

Do you give charitable donations?

We've had a number of amazing and deserving organizations contact us for product donations and auction items, and while we're lucky to have people think so highly of our product, managing all the requests got to be too much. Please provide more information about your organization with your request by emailing support@hudsonsutler.com  

 

 

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