FAQs

Our bags are made to go everywhere, and sometimes everywhere is a little dirty.
  Please note: We recomend you either spot clean or use our canvas cleaner to take care of stains that may accumulate.   If spot cleaning won't get it done, or your product is heavily soiled, you can machine wash our canvas bags.  

  1.   Remove the Shoulder Strap
  2. Machine wash, on gentle with warm water and a small bit of detergent
  3. Air dry
    Keep in mind, since the material is canvas, it will patina after going through the washing machine.

 
 

We stand behind each and every product we sell 100%, but we know that sometimes life really throws things at ya.
If you're in need of a repair, we're happy to help you out.

First Step - Please Contact Us and include:
  images of the damaged area
  as well as your Original Order # so we can look up the order and begin the repair process for you.

All repairs of our product are done free of charge.

  For product 12 months old or less, we'll provide you a shipping label to get your product bag to us.
  For product 12 months or older, we simply ask you pay to ship the product back and forth and we'll repair it for you, free of charge.

Please note: This repair process can take up to 4 weeks. If you do not wish to wait this long, we can provide you a 1 time replacement discount code for 40% off a new item.

 

By phone - 855.256.6631
By email - support@hudsonsutler.com
Our offices and customer service lines are open Monday through Friday 10am - 6pm EST

Our office is based in Downtown Manhattan. If you’re in the area, give us a ring, we’ll buy you a coffee!
Our address:
1 Little West 12th Street
5th Floor
New York, NY 10014

We've had a number of amazing and deserving organizations contact us for product donations and auction items, and while we're lucky to have people think so highly of our product, managing all the requests got to be too much. To make it easier on us, if you wouldn't mind submitting your request via the link below, it'll make it easier for us to come to a decision faster. -  http://www.hudsonsutler.com/pages/donation-request

Orders placed before 12pm EST on any business day will ship that day from our warehouse in Maryland.
Orders placed after 12p EST on any business day will ship the next Business Day.
We offer 3 Shipping Options:

  • Standard Shipping (via USPS or UPS) takes 2-8 Business Days, depending on where it's going.
  • UPS 2 Day will take 2 days to arrive
  • UPS Overnight will take 1 day to arrive

Please Note: Shipping times do not include the time needed for personalization, which may add 2-10 days to shipping times.

Currently we ship domestically to all 50 States in the USA, Puerto Rico and US Government Addresses overseas.

International shipping is available for Canada, Australia, The UK, France, Germany, Ireland, Portugal and Spain.

We ship via UPS and USPS. Your shipping rate will depend on where it’s shipping, and how fast. When an item is in your cart, you can enter your Zip Code to request a shipping estimate

We offer international shipping to

  • Australia
  • Canada
  • United Kingdom
  • Ireland
  • Spain
  • France
  • Germany
  • Australia

If you reside in a country where we don't offer international shipping on our website, we are willing to handle as a special case for you. To request an international shipping quote, please email us at SUPPORT@HUDSONSUTLER.com IIf can you provide your 1) The product(s) you're interested in, and 2) your shipping address, we can get you a price quote to ship the items.

I would like to sell Hudson Sutler products. Who should I contact?
IIn order for us to direct you to the proper contact, please contact us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.