Returns & Refunds Policy

Last Updated: June 14, 2026

1. Overview

This Returns & Refunds Policy (the "Policy") governs the return and refund of products purchased from Hudson Sutler, operated by Cross Hudson Group LLC ("Hudson Sutler," "we," "us," or "our"). By placing an order on hudsonsutler.com (the "Site"), you agree to the terms set forth in this Policy, together with our Terms & Conditions and Privacy Policy.

Hudson Sutler reserves the right to modify this Policy at any time. The version in effect at the time of your order will apply to that order. For shipping, processing, and delivery terms, please refer to the Hudson Sutler Shipping & Delivery Policy.

2. Returns

2.1 Return Window

Hudson Sutler accepts returns of eligible items for a refund within thirty (30) days of the delivery date. Items received after the thirty (30) day window will not be accepted for return.

2.2 Eligibility Requirements

To be eligible for a return, items must be:

• Unused and in original, unworn condition;

• Returned with all original tags, packaging, and accessories;

• Accompanied by the original order number (including for gift returns).

Items that show signs of wear, use, damage, soiling, odor, or missing packaging may be refused or subject to a restocking fee at Hudson Sutler’s sole discretion.

2.3 Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

• Personalized or embroidered items;

• Custom orders;

• Sale and final-sale-designated items;

• Gift cards;

• Items damaged through normal wear and tear or misuse.

2.4 Restocking Fees

Golf bag returns are subject to a non-refundable restocking fee of forty dollars ($40.00 USD), which applies regardless of whether Checkout+ Free Returns coverage was purchased. Golf bags must be unused, in original condition, and returned with all original tags and packaging. Hudson Sutler may request photographs prior to approving a golf bag return.

2.5 No Exchanges or Store Credit

Hudson Sutler does not process direct exchanges or issue store credit. Customers who wish to receive a different item must complete a return for the eligible item in accordance with this Policy and place a new order separately for the replacement item.

3. Return Shipping

3.1 Checkout+ Free Returns

Customers may elect to add Checkout+ Free Returns (powered by Redo) to their order at checkout for an additional fee. When Checkout+ is purchased:

• Eligible items may be returned for any reason at no additional shipping cost to the customer;

• A prepaid return shipping label is provided through the Hudson Sutler return portal;

• A full refund is issued to the original payment method once the return is received and inspected, subject to Section 2.2 and Section 2.4.

3.2 Returns Without Checkout+

Customers who do not purchase Checkout+ at checkout remain eligible to return items in accordance with this Policy. Such customers must initiate the return the same way, through the Hudson Sutler return portal.  Return shipping is the responsibility of the customer and will be deducted from the refund. Original shipping charges are non-refundable. 

For questions or assistance, contact Hudson Sutler at support@hudsonsutler.com.

3.3 How to Initiate a Return

All returns must be initiated through the Hudson Sutler return portal. Customers will be required to provide the order number and the email address used at checkout. For assistance, contact support@hudsonsutler.com.

4. Refunds

4.1 Refund Method

Refunds are issued to the original payment method used at the time of purchase. Hudson Sutler does not issue refunds to alternative payment methods, gift cards, or store credit.

4.2 Refund Processing Time

Customers should allow two (2) to three (3) weeks from the date Hudson Sutler receives the returned item for the return to be inspected and processed. Once a refund has been issued, the time required for funds to post to the customer’s account is determined by the customer’s bank or card issuer.

4.3 Non-Refundable Charges

The following charges are non-refundable:

• Original outbound shipping charges (unless the return is due to a Hudson Sutler error as described in Section 5);

• Expedited shipping upgrades;

• Checkout+ Free Returns coverage fees;

• Restocking fees, where applicable.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or is not the item ordered, the customer must contact Hudson Sutler at support@hudsonsutler.com within thirty (30) days of delivery and prior to initiating a return. The customer must include the order number and clear photographs of the issue.

Where Hudson Sutler determines that the issue is due to damage in transit, a manufacturing defect, or an error on the part of Hudson Sutler, Hudson Sutler will, at its discretion, repair, replace, or refund the affected item. In such cases, return shipping costs will be covered by Hudson Sutler.

6. Quality Guarantee

Hudson Sutler stands behind the quality of its products. If a customer believes an item has a defect in materials or workmanship, the customer should contact Hudson Sutler with the order number and supporting photographs for review.

The Hudson Sutler quality guarantee does not cover:

• Damage caused by misuse, accidents, or improper care;

• Normal wear and tear;

• Damage resulting from unauthorized repairs or alterations;

• Dissatisfaction with color, style, or aesthetic preferences.

7. Contact Information

For questions about this Policy, contact:

Hudson Sutler Customer Service

• Orders, returns, and general inquiries: support@hudsonsutler.com

• Custom, wholesale, and corporate inquiries: customs@hudsonsutler.com

• Phone: 1.855.256.6631

Hours of operation: Monday through Friday, 10:00 AM to 5:00 PM EST. Inquiries received outside of these hours will be answered the following business day.