2026 - Shipping

1. Overview

This Shipping & Delivery Policy (the "Policy") governs the processing, shipment, and delivery of products purchased from Hudson Sutler, operated by Cross Hudson Group LLC ("Hudson Sutler," "we," "us," or "our"). By placing an order on hudsonsutler.com (the "Site"), you agree to the terms set forth in this Policy, together with our Terms & Conditions and Privacy Policy.

Hudson Sutler reserves the right to modify this Policy at any time. The version in effect at the time of your order will apply to that order. For returns, refunds, and exchanges, please refer to the Hudson Sutler Returns Policy.

2. Order Processing

2.1 Processing Times

Orders are processed and shipped from New Jersey. Orders placed before 12:00 PM EST, Monday through Friday, that do not require personalization typically ship within 24 to 48 hours of order placement and often the same business day.

Orders placed after 12:00 PM EST, on weekends, or on observed holidays will begin processing the next business day.

Please note that processing times are estimates and may be extended during peak seasons or holidays. If Hudson Sutler expects a meaningful delay, Hudson Sutler will make reasonable efforts to communicate that information on the Site or at checkout.

2.2 Personalized and Made-to-Order Items

Personalized, embroidered, and custom orders are made to order. Customers should allow seven (7) to ten (10) business days for production before the order ships using the method selected at checkout. Production time is in addition to shipping transit time.

If you are ordering for a specific date or event, please factor this production window into your delivery expectations for personalized items.

3. Shipping

3.1 Carriers and Methods

Hudson Sutler ships via UPS, USPS, and FedEx. Available shipping options and rates are displayed at checkout based on the destination and selected delivery speed.

Standard shipping typically takes two (2) to eight (8) business days, depending on the destination. Expedited shipping options include:

• UPS 2-Day: typically arrives two (2) business days after shipment.

• UPS Next Day by 1:00 PM EST: typically arrives one (1) business day after shipment.

All transit times are estimates provided by the carriers and are not guaranteed.

Transit times may also be estimated using the UPS time-in-transit calculator: calculate transit time from NJ 07047.

3.2 Free Standard Shipping Threshold

Hudson Sutler offers complimentary standard domestic ground shipping on orders totaling $250.00 or more, calculated after any applicable discounts and before tax. Free shipping applies to standard ground shipping only. Expedited and overnight shipping remain available at the customer's expense.

3.3 Shipping Destinations

Hudson Sutler currently ships within the United States only, including all fifty (50) states, Puerto Rico, and U.S. government addresses overseas (APO/FPO). International shipping is not available at this time.

3.4 Carrier Delays

Once an order leaves the Hudson Sutler warehouse, delivery is the responsibility of the carrier. Hudson Sutler is not liable for delays caused by the carrier, weather, customs, or other circumstances outside of Hudson Sutler's control.

If your order appears delayed, first review the tracking information and contact the carrier directly. You are also welcome to contact Hudson Sutler, and Hudson Sutler will make reasonable efforts to assist in resolving delivery issues with the carrier.

3.5 Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. Address change requests must be submitted as soon as possible to support@hudsonsutler.com. Hudson Sutler will use reasonable efforts to update the address before the order ships, but cannot guarantee changes once an order has entered fulfillment or shipped.

If an order is returned to Hudson Sutler due to an incorrect or incomplete address, Hudson Sutler may contact the customer to arrange reshipment. Additional shipping fees may apply.

3.6 Lost or Stolen Packages

Hudson Sutler is not responsible for packages confirmed as delivered by the carrier but later reported as lost or stolen.

If this happens, customers should first check with household members, neighbors, or building management to determine whether the package was received on their behalf. If the package still cannot be located, customers should contact the carrier using the tracking number and may also contact Hudson Sutler at support@hudsonsutler.com for assistance.

4. Contact Information

For questions about this Policy, contact:

• Hudson Sutler Customer Service

• Orders, returns, and general inquiries: support@hudsonsutler.com

• Custom, wholesale, and corporate inquiries: customs@hudsonsutler.com

• Phone: 1.855.256.6631

Hours of operation: Monday through Friday, 10:00 AM to 5:00 PM EST. Inquiries received outside of these hours will be answered the following business day.