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Text Messaging Terms
Last Updated: June 14, 2026
Overview
Hudson Sutler operates two text messaging programs powered by automated technology. These programs allow us to send you transactional messages (order and delivery updates) and promotional messages (sales, new products, events). By opting in to either program, you authorize Hudson Sutler and our service providers to send you SMS and/or MMS messages at the mobile number you provide using automated and/or non-automated technology.
These terms should be read together with our Privacy Policy and Terms and Conditions. Information you provide for text messaging is governed by our Privacy Policy.
Program Summary
Hudson Sutler offers two separate text messaging programs:
Program A: Order and Delivery Alerts
- Type: Transactional
- Purpose: Order confirmations, shipping and tracking updates, delivery updates, and customer service communications related to your order.
Program B: Marketing Messages
- Type: Promotional
- Purpose: New products and collections, upcoming sales, special promotions, events, and exclusive offers.
Program A: Order and Delivery Alerts
Type: Transactional
This program sends you critical updates about your orders, including:
- Order confirmations
- Shipping notifications and tracking updates
- Delivery updates and status changes
- Delay or reschedule notices and service exceptions
- Support prompts related to your order
- Post-delivery satisfaction surveys
- Customer service communications related to your order
Frequency: Variable—messages are sent as needed based on order activity.
Opt-In: You may opt in to this program during checkout or by texting ORDERS to the number provided at signup.
Message and Data Rates: Message and data rates may apply depending on your wireless carrier and plan. Contact your wireless carrier for details.
Program B: Marketing Messages
Type: Promotional
This program sends you information about:
- New products and collections
- Upcoming sales and special promotions
- Events and exclusive offers
Frequency: Typically 2–4 messages per month, though frequency may vary during peak seasons.
Opt-In: You must explicitly opt in to this program. Opting in to Program A does not automatically enroll you in Program B.
Consent Not Required for Purchase: Signing up for marketing messages is optional and is not required to make a purchase or use our website.
Message and Data Rates: Message and data rates may apply depending on your wireless carrier and plan. Contact your wireless carrier for details.
How to Manage Your Preferences
Opt Out
- Marketing Messages (Program B): Reply STOP to any marketing message. You will receive a one-time confirmation that your number has been removed from the marketing list.
- Order Alerts (Program A): Reply STOP to any transactional message or contact support@hudsonsutler.com. Note: Even if you opt out of transactional texts, we may contact you regarding important order issues via email or phone.
Managing Opt-Outs Across Both Programs
Your opt-out applies as follows:
- If transactional and marketing texts use separate numbers or short codes, replying STOP to one will stop texts from that program only.
- If both programs use the same number or short code, replying STOP may stop all Hudson Sutler texts to that number (transactional and marketing).
- If you want to continue receiving order alerts but stop marketing messages, use the STOP command on the marketing message thread or short code, if separate.
Get Help
Reply HELP to any Hudson Sutler text message to receive information about our programs and how to manage your preferences.
Opt Back In
If you have opted out and change your mind, you can opt back in by:
- Texting ORDERS or MARKETING to the number provided at signup.
- Updating your preferences in your account settings.
Opt-Out Confirmation
When you opt out by replying STOP, you will receive one confirmation message stating that you have been unsubscribed. You will not receive further messages from that program. If you receive additional messages after opting out, please contact support@hudsonsutler.com immediately.
General Terms
Eligibility
To participate in Hudson Sutler text messaging programs, you must:
- Be at least 18 years old.
- Be a resident of the United States.
- Provide a valid mobile phone number for which you are the subscriber or customary user, or for which you have authorization to enroll.
- Complete the applicable opt-in process.
Consent is not a condition of purchase. You can purchase from Hudson Sutler without agreeing to receive text messages.
Privacy and Device Security
Text messages may include limited information about your orders, deliveries, or offers depending on the program. Anyone with access to your phone or carrier account may be able to see these messages. Information collected in connection with these programs is handled under our Privacy Policy.
Supported Carriers
Hudson Sutler text messaging programs work on most major carriers, including AT&T, Verizon, T-Mobile, US Cellular, and others. Text programs may not be available in all regions or through all carriers and may not work on all devices. Delivery may be affected by carrier issues, device settings, coverage limitations, or outages. If you experience issues receiving messages, please contact your wireless carrier or Hudson Sutler at support@hudsonsutler.com.
Automated Technology
All messages are sent using automated and/or non-automated technology. You may receive messages at any time of day.
Message and Data Rates
Message and data rates may apply to all text messages sent and received as part of Hudson Sutler’s text messaging programs. Hudson Sutler does not charge for texts, but rates are determined by your wireless carrier and plan. Please contact your wireless carrier if you have questions about messaging costs. Wireless carriers are not liable for delayed or undelivered messages.
Disclaimers and Limitations of Liability
Text programs are provided “as is” and may be delayed, interrupted, or unavailable.
Hudson Sutler is not responsible for:
- Message delays or failures caused by carrier networks.
- Messages that are not delivered due to network issues, device problems, or carrier limitations.
- Any indirect, incidental, special, consequential, or punitive damages related to the text programs, including delays or delivery failures.
Nothing in these Terms limits liability that cannot be limited under applicable law.
Changes and Program Suspension
Hudson Sutler reserves the right to:
- Modify the text messaging programs or change program names, numbers, or features at any time.
- Suspend or terminate text messaging programs if required by law or for operational reasons.
- Limit or restrict text messages to compliant users.
We will notify users of any material changes to these programs via email or text message.
Dispute Resolution
Informal Resolution
If you have a dispute related to text messaging, please contact Hudson Sutler at support@hudsonsutler.com to attempt informal resolution. Send a notice describing the issue and requested relief. If the dispute is not resolved within 30 days of your notice, either party may proceed as described below.
Small Claims
Either party may bring eligible claims in small claims court without first going through informal resolution or arbitration.
Binding Arbitration
Except for small claims matters, any dispute that cannot be resolved informally will be resolved by binding individual arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules. Arbitration is conducted on an individual basis only—no class actions or consolidations.
Arbitration will generally be conducted by phone, video, or written submissions unless an in-person hearing is required. If in-person, the hearing will take place at a location reasonably convenient to both parties, with the default seat in New Jersey.
Fees: Hudson Sutler will pay arbitration fees as required by AAA rules or applicable law. Each party pays its own attorneys’ fees unless applicable law provides otherwise.
30-Day Opt-Out
You have 30 days from accepting these terms to opt out of arbitration by sending written notice to support@hudsonsutler.com.
Governing Law and Severability
These Text Messaging Terms are governed by the laws of the State of New Jersey, without regard to conflicts of law principles.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. If the class-action waiver is found unenforceable, the arbitration provision will be severed and disputes will be resolved in court to the extent permitted by law.
Updates to These Terms
Hudson Sutler may update these Text Messaging Terms at any time. Updates will be effective upon posting to our website or upon notification by text message. Your continued participation in the text messaging programs constitutes acceptance of the updated terms.
Acknowledgment
By participating in Hudson Sutler’s text messaging programs, you acknowledge that you:
- Are at least 18 years old.
- Are the subscriber or customary user of the mobile number provided, or have authorization to enroll it.
- Have read and agree to these Text Messaging Terms and our Privacy Policy.
Related Policies
These Text Messaging Terms should be read together with the following Hudson Sutler policies:
Contact Us
If you have questions about our text messaging programs or wish to exercise your privacy rights, please contact us:
- Email: support@hudsonsutler.com
- Phone: 855.256.6631
Our Customer Service team is available Monday through Friday, 9 AM to 5 PM EST. Inquiries received outside those hours will be answered the next business day.
